Trying to book for a hotel while planning your next vacation is as easy as it can be. Users can visit any hotel booking portals and select the dates of the stay, location and your preferred budget or star rating of the hotel and they are spoiled with choices of hotels they can stay in. Also the prices are every competitive and you also get to know a third party review of the place.
An ideal hotel booking portal should have ease of selecting a hotel, booking it (or cancelling it) and more. It may include:
Sorting features – Options to sort on basis of prices, star rating, amenities, guest rating, accommodation type or disabled friendly.
Hotel details – Amenities, Hotel and room images, hotel rules and regulations, nearby places to visit, map, reviews from guests, proximity to nearby airports, bus stations or car rental services.
Reservation process – Email confirmation, mobile app, loyalty program or bonus, book flights, book packages, cancellation policies, end to end solution if cancellation is offered, compare rates.
Booking help – FAQs, email, telephone, live chat or request a callback.
The portal should offer excellent preview on sorting, listing and help features. It is not as easy as just finding the cheapest hotel or only the 5 star rated one. Users should be able to sort hotels if they have kids and are looking for places which are kid friendly (offering outdoor games or kids pool), or are disabled or aged and are looking for hotels which cater to their specific needs.
The very reason any user will use the Hotel booking portals is that they do not want to travel all day, reach to a hotel tired and then be told that the hotel is out of rooms of their choice or worse out of rooms completely. So a portal should be ready with correct information on booking and convey the same to users. Having a secure payment gateway is mandatory.